Gucci lady down jacket2

Contact Us
Thank you for your sustained support on fashionhead.
We are doing more and better on our service which you deserved.
With following Contact Information, hope we can serve you more kindly and professionally.

Carla
WhatsApp: +86 13755757901
Email: wsczyr2023@gmail.com
Instagram: @fashionhead_Carla

FAQ

Website & Products

1. Is your website legit?

We are a public website, and running social accounts such as instagram. Public praise is the most important thing for us. You will get order status and shipping information after you order.

1. How is the quality?

We do the best to offer the latest high end fashion stuffs for our fans. All pictures showed on website are real life pictures.

1. Is everything in stock?

We try best to update the products timely, but hot items may be sold out quickly. Please order in time to make sure you will get the items.

1. How is the size fit?

Please choose the right size by our website size chat. If any question, please contact us.
 
Payment & Shipping

1. What payment methods are accepted?

Payment by Credit card, Western Union, Money Gram, Bank Transfer are accepted.

1. What shipping methods are available?How is the delivery date?

1. How much for shipping?

Different methods to each country is different, put the items to the cart, go to checkout page, choose your country and shipping method, shipping fees will be confirmed.(warm remind:our price excluding customs fee)

1. Should I pay for the customs duties and taxes?

Customs duties and taxes may be charged by customs, please pay before delivery to get your parcel in time.

1. What should I do if my parcel is on hold by customs?

Please contact your local DHL to get more information about the parcel. Then feedback to our customer service help to settle the problem.
 
Order & Tracking

1. How can I check my order status?

Login your account on our website to check. We advice you put your valid mobile number on your shipping information, so that you will get message notice of your order status.

1. When is my order shipped out?

Normally we need 2-3 days to get ready your order items, double check the quality to make sure you get perfect items. For made-to-order items, normally it needs 7-10 days to make for you. Please keep in touch with our sales service.

1. Will I get my tracking number?

You will get email/message notice with tracking number and tracking like once parcel shipped out.
 
Return & Refund

1. How can I cancel my order?

Please do contact our customer service in time if you would like to cancel your order. Orders can’t be canceled once shipped out.

1. What is your return policy?

Because of the customs problem, please contact us for returning request. 

1. When will I get my refund back?

For credit card payment, you will get refund in 10-20 working days, depends on the bank processing time.
For other payment, you will get refund in 1-2 working days.

Why Buy From fashionhead？

We focus on only one thing, that is quality, and the absolute polishing of details has also made us doubly popular among customers for ten years.

This is a very classic Chanel CF90% of merchants only focus on copying its size, color, weightWe're the only ones who notice the details, the hardware, the stitching, the material.

And we have the largest factory among sellers, all products are handmade, refusing to assembly line production of cheap products.

Our team has a high degree of professionalism and we have a specialized quality control departmentwill bring you the best service and quality.

When you place an order, we will take HD video and pictures for you to confirm. Tracking number will be given to you after confirmation and we will track the location every day 

Our store is located in Hong Kong.Many customers after purchasing from our store, said that they would like to order again, but they cannot come back to Hong Kong. So in 2010 we started IG selling.

During the 10 years of IG selling, we have expanded our IG salesmen from 3 to 20, and continue to serve 30,000 customers continuously.And there is a professional quality control department

 But more and more problems plague us, that is, IG is very unstable, and more and more scammers use our name to cheat customers!

There is only one thing that has sustained us to this point in the course of more than a decade.
That is quality, quality is above any
If you are also a buyer who likes Top quality, then we are your best choice!